Skip to content
Back to the library

Guide

The Rules of Engagement Guide

Working with AI at Work, at School, and in Later Life

CH-G-002 v1.0 · Published October 26, 2026

Michael D. Lapico · Capably Human · 26 min read

Download the PDF and unlock the full library: free with your email.

Get the PDF

Publication Details

ID
CH-G-002
Version
v1.0
Type
Guide
Published by
Capably Human
Author
Michael D. Lapico
First published
October 26, 2026
Reading time
26 min read
Formats
Web · PDF

Builds on

Cite this publication

Capably Human Inc. (2026). The Rules of Engagement Guide (CH-G-002, v1.0). capablyhuman.com/CH-G-002

© 2026 Capably Human Inc. Licensed under Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0). You may share unchanged copies for non-commercial purposes, with the full citation above. Commercial use, including paid workshops, training, coaching or consulting, and use in paid products, courses, software, or AI products and datasets, requires a licence from Capably Human Inc.

Short link capablyhuman.com/CH-G-002

TL;DR

Whether working with AI leaves you more capable or quietly does your practice for you comes down to three decisions you make, usually without noticing, every time you work with it: what to delegate and what to keep, when to trust and when to challenge, when to let it run and when to step in. Capably Human calls them the rules of engagement. This guide is the long version for people, as the Rules of Engagement Check (CH-I-001) is the one-page version and the Rules of Engagement Model (CH-M-002) is the theory. It takes each rule in turn: the decision, the questions that settle it, the signs it has gone wrong, and a worked example from work, from school, and from later life. Then it sets the rules side by side across the situations people bring most often, says how to practise them, and gives the people around a learner (managers, teachers, parents) three questions to ask instead of “did you use AI?”

Two things run through the whole guide. The rules cut both ways: getting better at working with AI means handing off more where AI helps as well as keeping what matters, and “keep everything” is never the goal. And the rules are never a toll. “Just get me the answer” is always allowed; the rules are for the work you want to come out of better at.

The Question This Guide Exists to Answer

On this task, with this assistant, what do I hand off, what do I take as given, and when do I step in, so that the work comes out better, and so do I?

Audience

Who This Is For

Anyone who works with AI on something that matters to them: a report due by five, an essay for Monday, a decision about a move, a plan for a trip, a letter to a grandchild. The guide is written for three settings in particular, because the rules look different in each. At work, the parts you hand off decide what you learn and what you can defend. At school, the effort is the point of the assignment. In later life, an assistant can do things for you or with you, and the difference decides what you keep.

It assumes no prior reading. The three rules rest on The Capability Fitness Framework (CH-F-001), which sets out why capability develops through practice and how help can support that practice or substitute for it, and on The Capability Model (CH-M-001), which names the specific ways delegating too early substitutes for the practice that builds each skill. The Rules of Engagement Model (CH-M-002) is the model behind the rules; this guide applies it. If you want the argument, follow those references. If you want to get better at working with AI this week, start here, and keep The Rules of Engagement Check (CH-I-001) beside the keyboard.

One boundary up front. This is not an argument for working with AI less. Help that removes a barrier, does work that carries no stakes for your growth, or restores what illness or injury has taken away is good help, and the right call is to take it. The failure this guide targets is narrower and quieter: help that substitutes for the effort through which a capability develops, on work where that capability still matters to you. The opposite failure is real too: keeping work you would be better off handing off, and calling it rigour.

Section 1

The Three Decisions, in a Minute

In practice the rules take about a minute, and most of it comes before the work starts.

Delegate or Retain asks which parts of the work the AI does, and which you do. Name, in one sentence, the part of the task that is yours: the part you would want to be able to do next month without help. Everything else becomes a candidate for the machine.

Trust or Challenge asks which parts of the AI’s output you take as given, and which you check. Of anything that will carry weight, ask what would have to be true for it to be wrong, and whether anyone has looked.

Let it run or Step in asks when the AI acts on its own, and when you take over. Before the machine is set loose on a sequence of steps, decide where you will look in on it and which step you will take yourself.

Three questions. Most of the time the answers are obvious, and the whole thing is one sentence each. The rules are written for the times they are not: the task that matters, the output that reads better than it should, the assistant that offers to finish the job while you are at lunch.

The one test behind every call

Does this help support my effort, so that I still do the meaningful part and come out able to do it again, or substitute for it, so that the task gets done and I skip the rep? Both are legitimate. Only one builds capability. The worst case is substitution that believes it is support.

A decision made under one of the rules, in a moment of work, is an engagement call. Calls can be made by default or deliberately. Most people’s default on most tasks is to delegate, trust, and let it run, because nearly every AI product is built to make that the easy path. The practice is making the calls deliberately. Getting better at working with AI is your calls changing over time: what you now keep, how often you check, where you step in.

Section 2

Delegate or Retain

The decision. Which parts of the work the AI does, and which you do. It is made before the work starts and again at every hand-off inside it.

What you are really deciding. Every task has two kinds of effort in it. Some is load-bearing: framing the problem, forming a first view, weighing the evidence, choosing between your own ideas, explaining the result in your own words. That effort is the practice, and it is the part a capability is built from. The rest is incidental: assembly, formatting, retrieval, the version of the thing you have done so often there is nothing left to learn from it. The retain call keeps the load-bearing part. The delegate call hands off the incidental part, without guilt. They are the same decision made well.

The questions.

  1. What part of this is the thinking I am responsible for, or the practice I would be sorry to lose? That part you keep: at least the first attempt, in your own words, before you ask. (A rough instinct counts. Write it down before you open the thread.) If I hand it over a hundred times, what will I be left able to do?
  2. What part is assembly, formatting, retrieval, or work I have done so many times there is nothing left to learn from it? That part goes to AI, without guilt.
  3. Am I delegating by importance, or by convenience? Convenience hands off whatever is hardest right now, which is often the part that matters. Importance hands off what does not need you.

Two more, from the book, for when the first three do not settle it: Is this a part of the task I would want to be able to do next month without help? Is it the part I am here to learn, or the part I will be held accountable for?

The retain default. One rule inside the rule: your first attempt, in your own words, before you ask. Write the rough answer, the instinct, the one-line view, before you open the thread. It takes a minute and it changes everything that follows, because now there is something of yours on the page for the AI’s answer to be compared against. Without it you are not evaluating; you are adopting.

Signs it has gone wrong. The hard, important work goes to the machine because it is hard, and the easy work stays with you because it is easy. Finished work arrives that you could not explain or defend. A skill you used to have feels slow and unfamiliar on the day the tool is unavailable.

Your call, in words: I keep ______. AI does ______.

At work

A junior analyst has the quarterly numbers due to her manager by five. Before she types anything she has a choice about which parts of the report the machine will write: the tables and the first pass through the data, or the paragraph that explains why sales in one region fell. Left to convenience, the paragraph goes to the machine because it is hard and the tables stay with her because they are easy, which is exactly backwards. Explaining numbers is the job she was hired to learn. So she gives the assistant the tables, the formatting, and the first pass, writes two sentences of her own about the region before she asks for anything, and keeps the paragraph. The machine’s figures are in front of her and its first explanation is there to argue with. The paragraph comes out better than either would have written alone, and she can defend every line of it on Friday.

Her call: I keep the explanation. AI does the tables, the formatting, and the first pass.

At school

A tenth-grader has a lab report due and an assistant that will write the whole thing from his data in thirty seconds. The report exists so that he learns to turn measurements into a claim and defend it; the formatting, the reference list, and the tidy graph exist so that the teacher can read it. He writes his own one-paragraph conclusion first, badly, then asks the assistant to find the holes in his reasoning, not to write a better one. The assistant does the graph and the references. The claim, and the argument for it, stay his, and so does the practice the course was built around. The same move works for an essay: the thesis and the outline are his first; the assistant is a tutor he can argue with, never a ghostwriter.

His call: I keep the conclusion and the argument. AI does the graph and the references.

In later life

A retired engineer in his seventies is writing the story of his family for his grandchildren. The assistant can transcribe his recordings, build a timeline from his notes, check the dates against the records, and tidy his paragraphs. He lets it do all of that. The memories, the judgments about what mattered and why, and the voice are his, because they are the point of the thing and because they are what his grandchildren will hear. When the assistant offers to polish a passage, he reads the result, keeps the fixed commas, and puts his own sentences back.

His call: I keep the memories and the voice. AI does the transcription, the timeline, and the fact-checking.

Section 3

Trust or Challenge

The decision. Which parts of the AI’s output you take as given, and which you check, question, or push against. It is made when the work comes back, and again each time the AI contributes.

What you are really deciding. Where to spend scarce checking effort. Checking everything is not possible and is not the goal; checking nothing is how a confident paragraph with a wrong date in it ends up in your essay, your report, or your decision. The decision is a ranking: what in this output, if it were wrong, would change what I do? That part you check first. Everything else can wait.

The questions.

  1. What in this output would change my decision if it were wrong? Check that part first: the load-bearing claim, number, or assumption. Everything else can wait.
  2. What is it assuming that I never told it, or that is not true in my situation? Fluent output reads as valid output. Name the assumption before you accept the conclusion.
  3. What would I ask a confident junior colleague who handed me this? Ask the AI the same: how sure are you, what is the source, what is the strongest case against this.

And, from the book: What would have to be true for this to be wrong? What does it rest on, and have I looked? Is the tool telling me what it knows, what it infers, or what it is guessing? Is it agreeing with me a little too readily?

Three moves. They cover most of the decision: check the load-bearing part first, name the assumption, ask what you would ask a confident junior colleague. And the person who wrote a view of their own before asking has already made the first challenge, because now there is something to compare the output against.

Both ways. Over-challenging is its own failure. Checking every line by hand, on output that carries no weight, is distrust spending effort that judgment would have saved, and it leads to under-use where the AI would help. Calibration is the skill, and it moves with experience of a particular assistant on a particular kind of task.

Signs it has gone wrong. An answer is accepted because it sounded right, and the sources it cites are never opened. Every reply agrees with you. Or the opposite: every line is checked by hand and nothing is gained.

Your call, in words: I take ______ as given. I check ______ before I act.

At work

An hour after the hand-off, the assistant gives the analyst a paragraph that blames the regional fall on a price change. It reads like something a senior analyst would sign. One claim carries the whole conclusion: that a price change happened in that region, in that quarter, before sales fell. If it is wrong, everything built on it is wrong. So that is the claim she checks, against the pricing file, before anything else. She asks the assistant what else could explain the fall and what it would take to rule each one out, and she notices that it assumed the region’s mix of products was the same as the company’s, which it is not. Twenty minutes. The paragraph she sends is hers, and it survives the question her manager asks first.

Her call: I take the figures and the arithmetic as given. I check the price-change claim and the product mix before I send.

At school

A ninth-grader at the kitchen table asks for help with a history essay and gets back a confident paragraph with a date in it. Before the date goes into her essay she asks the assistant where the claim comes from and checks it against her textbook, and the essay keeps only what survived the check. That is the whole rule at school: the essay is hers, so the facts in it are her responsibility, and the assistant’s confidence is not evidence. The second move is just as useful. When the assistant agrees with her thesis a little too readily, she asks it for the strongest case against, and the essay gets a second paragraph it needed.

Her call: I take the background as given. I check every date and every quotation before it goes in.

In later life

A woman in her late sixties asks an assistant to compare two phone plans and gets a confident recommendation with a monthly saving in it. The recommendation rests on one assumption she never gave it: how much data she uses. That is the number that would change the answer, and it is on her last bill. She checks it, finds the assistant assumed twice her actual use, and the saving reverses. The assistant did the comparison well. The one check that mattered was hers, and it took two minutes.

Her call: I take the plan details as given. I check the assumption about my own usage before I switch.

Section 4

Let it run or Step in

The decision. When the AI acts on its own, and when you take over. It applies whenever the AI is doing something rather than answering something: drafting ahead of you, running a sequence of steps, sending, booking, buying, posting, or acting in your name. It is the newest of the three rules, because AI that acts is newer than AI that answers, and it is the one that matters most as assistants become agents.

What you are really deciding. Where to place yourself in a process you are not performing. Delegate or Retain divides the work. Let it run or Step in governs your presence inside the part you handed off. A task can be fully delegated and still need you at one point in it.

The questions.

  1. Where is the point of no return? Sent, published, spent, committed, told. Step in before it, not after.
  2. What would tell me it has gone off course, and will I see it in time? If you cannot see it, do not let it run on its own. Has my attention drifted only because nothing has gone wrong yet?
  3. Could I still do this part myself if I had to? If the answer is no and the part matters to you, step in sometimes on purpose. The rep is what keeps the capability.

And, from the book: What will the machine do without me, and in what order? Where will I look in on it? Which step carries the judgment I will have to answer for? If it goes wrong halfway, will I notice, and could I take over?

Oversight decays. The analyst who checks every AI summary in month one and none in month six has not made a new decision; the old one has quietly stopped being made. This rule has to be remade, on a schedule if necessary, because nothing in the process will remind you. Nothing going wrong yet is not evidence that you would notice.

The deliberate rep. Where the part you handed off is one you want to stay able to do, step in sometimes on purpose: do the step yourself, or a sample of it, at intervals, not because the AI is failing but because the rep keeps the capability. Pilots call it manual flying hours. A capability that is never exercised is not kept.

Signs it has gone wrong. A task runs to the end and no one can say who decided what along the way. You stop checking in the sixth month what you checked every time in the first. When the tool fails, you no longer remember how to do the step yourself.

Your call, in words: I let it run until ______. I step in at ______.

At work

At four o’clock the assistant offers to pull the final figures, assemble the slides, and send them to the analyst’s manager on its own. The point of no return is “send”. So she lets it pull and assemble, which is routine, and she takes the last step herself: she reads the deck once, as her manager will, and she presses send. Once a quarter she builds the deck by hand, start to finish, so that the day the tool is down is an ordinary day. Six months from now, the question that matters is whether she still reads the deck before it goes.

Her call: I let it run through assembly. I step in before anything leaves my desk.

At school

A student runs a group project through an assistant that researches, outlines, drafts, and formats citations in one pass. The point of no return is “submit”, and before it there are two steps that carry the judgment she will have to answer for: whether the sources are real and say what the draft claims, and whether the argument is one she can defend when the teacher asks. She lets the pipeline run, stops it before submission, opens every source, and rewrites the argument in her own words. For one assignment a term she does the whole thing by hand, on purpose, which is how she knows the pipeline is a convenience and not a crutch.

Her call: I let it run through the first draft. I step in at the sources and the argument, and before submit.

In later life

A woman in her late seventies lets an assistant handle her pharmacy refills and reminders, and steps in herself whenever a dose or a prescription changes: the one point where a mistake would matter and where her own understanding of her treatment is worth keeping. The refills are substitution she should welcome; nobody gets more capable by phoning the pharmacy. The moment of change is where she wants to be present, and she keeps that understanding in use by explaining her own treatment to her daughter now and then, in her own words.

Her call: I let it run on the routine refills. I step in whenever anything changes.

Section 5

The Test, in Both Directions

Every decision above is settled by one question: does this help support my effort, or substitute for it? Support keeps the meaningful work with you and lets you do more of it than you could alone. Substitution does the work in your place.

Substitution is often the right choice. The analyst who formats tables by hand has built nothing she needed; the retiree who phones the pharmacy herself has built nothing by it. The mistake is substitution that believes it is support: help that feels like learning or judging or deciding while the machine does all three. When you cannot tell which kind of help you are getting, ask what you will be able to do without the tool a month from now.

The test also runs the other way, and the guide would be dishonest if it did not say so. Keeping work out of distrust, or out of pride, or because doing it the hard way feels virtuous, is not support; it is avoidance in rigour’s clothes. If you have been doing everything yourself, the honest answer to question 2 is a list. Played well, the rules do not mean working with AI less. Often they mean working with it more: handing the machine everything that is not yours without a second thought, checking the one claim that carries the conclusion, letting the routine steps run, and taking over at the moment that counts. The promise is deliberate, never less.

Section 6

The Rules by Setting

The rules are the same everywhere. What changes from setting to setting is which part of the work is load-bearing, what the common slip looks like, and who else is in the room.

At workAt schoolIn later life
What is at stakeThe judgment you are paid for and the expertise you are still building. The entry-level work AI now does well is the rung on which expertise used to be built.Learning itself. The assignment is the practice; a finished product with none of your effort in it is a receipt for a rep you did not do.Independence and understanding on the matters that are yours: your money, your care, your words to the people you love. Confidence with AI, on your own terms.
The retain default looks likeYour first read of the numbers, your framing of the problem, your draft of the paragraph that carries the conclusion.Your attempt first, in your own words, however rough; then the assistant as tutor.Your view of the decision before you ask; your voice in anything written as you.
Hand off without guiltFormatting, retrieval, first passes, boilerplate, the recurring report you have written fifty times.Graphs, reference lists, formatting, finding sources to read, being quizzed.Transcription, scheduling, routine refills and reminders, comparisons, the search you would once have done by phone.
The common slipDelegation by convenience: the hard part goes to the machine because it is hard. Oversight decays inside automated workflows.The ghostwriter: the assistant writes, the student lightly edits, and the voice and the learning disappear together.Do-for replacing do-with: the assistant handles the whole matter and the person’s own understanding of it fades.
Who else is in the roomA manager who can assign the retained part explicitly and rotate the manual rep.Teachers and parents who can make the attempt the assignment and ask three questions (Section 9).Family who can ask “what did you decide, and why?” instead of deciding for you.

Two notes on the settings. At work, the rules are the practical answer to a hard pattern in the labour market: the work through which professionals used to build expertise is the work AI does first. A person who knows which part of the job is theirs can hand off the rest and still build the expertise the senior analyst has. At school, the rules are not an anti-cheating device; they are how a student works with AI to learn more rather than less, which a ban cannot teach. In later life, the guide makes no claims about ageing minds. It says only that an assistant that does things with you keeps your understanding in use, and that the moments of change are the ones to be present for.

Section 7

Common Situations and the Calls

The same three calls, across the situations people bring most often. Each row is a starting point, not a verdict; your own situation decides.

SituationDelegate or RetainTrust or ChallengeLet it run or Step in
A decision you are circlingWrite your view and your reasons before you ask. Hand off the research and the options list.Challenge the option it favours: what would have to be true for it to be wrong? Ask for the strongest case against your own view.If it offers to act on the decision, step in. The decision is the point of no return.
A draft due todayYour outline and your first paragraph first. Hand off the structure, the cleanup, the alternatives.Check every fact, number, quotation, and name it introduced. Read the argument once as its harshest reader.Let it iterate drafts; step in at the final read and before anything is sent.
Something AI already gave youDecide what you would have thought first, even now, in one line.Find the load-bearing claim and check it. Name the assumption it made about your situation.If you are about to act on it, that is the step-in.
Learning something newYour attempt or explanation first, however wrong. Hand off finding materials and examples.Ask it to quiz you, find the holes, and have you explain it back. Distrust the feeling of understanding; test it by restating without looking.Step in at every retrieval: the rep is the point.
A recurring report or processKeep the read and the judgment; hand off the assembly. Once a quarter, do it by hand.Spot-check a sample every time, the load-bearing figure first.Set the point of no return; remake the decision on a schedule, because oversight decays.
An assistant that acts for you (inbox, bookings, payments)Decide which categories it may handle alone and which need you, by stakes, not by volume.Review what it did on your behalf, weekly at least; look for the pattern, not every item.Step in before anything irreversible: money moved, messages sent in your name, commitments made.
A question you could look upHand it off. Not everything is practice.Check it if you will act on it or repeat it.Nothing to run.
“Just get it done”Allowed, always. Say it and move on.Check it if you will act on it.Step in before anything irreversible, as above.

The last row is the Prime Rule, and it is the one that keeps the other seven honest. The rules are for the work you want to come out of better at. They never stand between you and help.

Section 8

How to Practise

Run the check before a task that matters. The Rules of Engagement Check (CH-I-001) is the nine questions in this guide on one page, with a “your call” line for each rule. Two minutes before a task that matters, not before every task; if it takes longer, you are using it on something that did not need it. The first three questions come before you open the assistant, the next three when the work comes back, and the last three whenever AI is doing something on its own.

Write one line afterward. What is one thing I will keep doing myself, on purpose, and one thing I will hand to AI without guilt? Put it where you will see it next time. Over weeks these lines are a record of your calls, and the record is what shows the pattern moving.

Watch the pattern, not a score. There is no score, and the rules produce none. What is worth tracking is whether your calls change: what you now keep, how often you check, where you step in. A shift toward deliberate calls should show in weeks. That is what getting better at working with AI looks like from the outside. Whether it also makes you more capable over months is a different claim, and it is the one Capably Human’s research program exists to test.

Keep the deliberate rep. For anything you want to stay able to do, do it by hand sometimes, on purpose, on a schedule you set. The rep is what keeps the capability; nothing in the tool will remind you.

Let the rules move you both ways. Expect the list of things you hand off to grow as your calls get more deliberate. If it only ever shrinks, you are practising distrust, not judgment.

With Humably. Humably runs this practice with you on your own work: it asks for your view first, helps you test what the AI gave you, makes the three calls explicit at the end of a session, and keeps the record over time so you can see your way of working with AI changing. And it carries the check itself, as a card you can run before any task. Its promise is that you get better at working with AI, on your own work, with a better result now. Whether capability follows is what the app is designed to build and what Capably Human’s trial program tests, and the findings will be published whichever way they come out.

Section 9

For the People Around a Learner

Managers, teachers, and parents mostly ask one question about AI, “did you use it?”, and it is the wrong one, because the answer says nothing about what the person kept. Ask three instead, in the words of the rules.

What did you keep? Which part of this is yours, and can you explain it without the tool? A manager can go further and assign the retained part explicitly: the tables are the machine’s, the paragraph about the region is yours. A teacher can make the attempt the assignment: hand in your first paragraph before the assistant saw it. A parent can ask for the view before the search.

What did you check? Which claim carried the conclusion, and did you open the source? A teacher can ask for the check alongside the essay: the two facts you verified, and how. A manager can make the load-bearing figure a standing item in every review.

Where did you step in? Which step did you take yourself, and why that one? A manager can rotate the manual rep across the team so that the capability stays in the room. A parent can ask who pressed send.

Asked that way, the questions teach the rules without a lecture, and they treat the learner as someone making calls rather than someone being caught. They also protect the second half of the test. A learner who answers “I kept all of it” has not made a good call either, and the right follow-up is the same: what could you have handed off without losing anything that matters?

Scope

What This Guide Is Not

It is not an argument for working with AI less; its examples hand off more than they keep. It is not a list of which tasks should be delegated; that depends on the person, the stakes, and what they want to stay able to do, and the guide says only how to decide. It is not an assessment, a score, or a measure of anyone’s worth. And it is not settled science. The three rules are a working model (CH-M-002), the worked examples are composites, and the claim that practising the calls builds capability over time is a hypothesis that Capably Human’s trial program will test and report on, whichever way the results come out. Until then, the honest claim is the one this guide makes: a person who makes the three calls deliberately is better at working with AI than one who makes them by default.

History

Version History

1.0 — October 26, 2026. First edition, published on capablyhuman.com with the model (CH-M-002). The morning’s draft was edited the same day for the claims ladder (a shift “should show” in weeks; the closing claim narrowed to the practice), the in-app check, the check’s v0.2 wording, and two trims.

0.1 — October 26, 2026. First draft, written after CH-I-001 (published October 26) and CH-M-002 (draft) per the October 26 decision that the instrument publishes first. Three rules, each with the decision, the nine questions from the check plus the book’s, the signs it has gone wrong, and worked examples at work, at school, and in later life; the test in both directions; a settings table; eight common situations and the calls; how to practise; three questions for managers, teachers, and parents. The examples are consistent with Heavy Lifting, Chapter 14 and Appendix F. Later the same day the quoted questions were brought to CH-I-001 v0.2 (questions 1, 2 and 8). To be revised against the model and against first-user feedback from the check and the Humably Alpha.

Citation

Citation and Licence

Capably Human Inc. (2026). The Rules of Engagement Guide (CH-G-002, v1.0). capablyhuman.com/CH-G-002

© 2026 Capably Human Inc. Licensed under Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0). You may share unchanged copies for non-commercial purposes, with the full citation above. Commercial use, including paid workshops, training, coaching or consulting, and use in paid products, courses, software, or AI products and datasets, requires a licence from Capably Human Inc.

Download the PDF and unlock the full library

Free with your email. Leave it once and the whole library opens in this browser: the PDF edition of this publication, and the full text of every other one, now and as new work is published.

  • The PDF edition of The Rules of Engagement Guide
  • The full text of every other framework, model, report, guide and instrument in the library
  • Printable PDF editions where they exist

We use your email to open the library and, only if you tick the box, to write to you. See our Privacy Policy.